Refund & Return Policy
Summary
We want you to be happy with every purchase from Gvelyn. If you need to return an item, here’s our simple, customer-friendly process.
Return window
All beauty electronics and related accessories may be returned within 15 days of the delivery date. The 15-day window starts on the day the shipment is marked delivered.
What we accept
- Unopened, unused items in their original packaging with all tags and accessories.
- Defective or damaged items received from the carrier—these are eligible even if packaging has been opened.
What we cannot accept
- Items that have been used, altered or show signs of wear—this includes devices that have come into direct contact with skin (for hygiene and safety).
- Consumables and personal care items once opened.
- Gift cards and downloadable software.
How to start a return
- Locate your order number (found in your order confirmation email).
- Contact us through our store Contact page or reply to your order confirmation email. Include your order number, the item name, reason for return and photos if the item is damaged or defective.
- We will reply within 2 business days with a return authorization and instructions. Do not ship items back until you receive this authorization.
- Pack the item securely and follow the shipping instructions in the authorization. Keep your tracking number until your refund is processed.
Return shipping and costs
Customers are responsible for return shipping costs unless the item is defective, damaged in transit, or we shipped the wrong product. If we determine the return is due to a defect or our error, we will cover the return shipping and provide a prepaid label when possible.
Exchanges and replacements
If you received a defective or incorrect item, we will either send a replacement or issue a full refund (including original shipping) once the return is approved. Replacements are subject to availability.
Refund processing
After we receive and inspect your return, we will notify you and process the refund within 7 business days. Refunds are issued to the original payment method. It may take additional time for your bank or card issuer to post the refund.
Late or missing refunds
If you haven’t received a refund within the expected time, check your bank account first, then contact us via the Contact page with your order number and return tracking number so we can investigate.
Questions
If you’re unsure whether your item qualifies for return, or need help starting a return, contact us through the store Contact page or reply to your order confirmation email. Include your order number and a short description of the issue.